Privacy Policy

Privacy Policy

This Privacy Policy explains how YATTRALAY (OPC) PRIVATE LIMITED collects, uses and protects information shared with us through our website, booking form and customer support channels.

1. Information We Collect

We may collect personal details such as name, phone number, email address, city, state, country, postal code, address, emergency contact information and travel preferences. For booking and documentation purposes, we may also collect identity documents, passport details, Aadhaar details, traveller photographs and related booking information shared by the customer.

2. How We Use Information

• to respond to enquiries and support requests
• to process booking requests and manage tour operations
• to verify traveller details and required documents
• to generate vouchers, confirmations and internal records
• to communicate important updates related to bookings, payments and travel coordination
• to meet legal, regulatory, compliance or safety requirements where applicable

3. Documents Uploaded by Users

Documents and photographs uploaded through the booking form are collected only for booking, verification, coordination and travel documentation purposes. Customers must upload only their own valid documents or documents of travellers included in the same booking.

4. Sharing of Information

We do not sell personal information. Information may be shared only when reasonably required with internal staff, authorized travel partners, transport providers, hotel partners, visa or permit facilitators, government authorities, payment or compliance teams, or service providers supporting the booked journey.

5. Data Storage and Protection

We take reasonable steps to protect personal information and uploaded documents from unauthorized access, misuse or disclosure. However, no internet-based transmission or storage system can be guaranteed to be completely risk-free.

6. Retention

We may retain booking records, support records and uploaded documents for as long as reasonably required for booking management, customer service, record-keeping, legal compliance, dispute handling or operational follow-up.

7. Cookies and Basic Website Usage

Our website may use limited browser storage or standard website technologies required for basic functionality, page behaviour, form handling or user experience. We may refine this policy further if future analytics or advertising tools are added.

8. User Requests

If you need correction, update or deletion review for your information, please contact us through the support details published on this website. Requests will be reviewed subject to applicable legal, operational and record-keeping requirements.

9. Policy Updates

This policy may be revised from time to time. The latest version published on the website will apply.