Refund & Cancellation Policy

Refund & Cancellation Policy

This policy applies to booking enquiries, booking requests and confirmed travel arrangements handled by YATTRALAY (OPC) PRIVATE LIMITED.

1. Booking Amount

The booking amount collected for a tour may be treated as non-refundable unless otherwise specifically confirmed in writing by the Company for a particular batch, product or offer.

2. Written Cancellation Requirement

Any cancellation request should be made in writing through the official contact channels of the Company. Cancellation is treated as received only after acknowledgment by the Company.

3. Credit Note / Adjustment

Where applicable and subject to the specific booking policy of the selected tour, the Company may issue a credit note, adjustment or future-travel benefit instead of a direct refund. The validity, scope and usage conditions of any such credit note will be communicated by the Company.

4. Cancellation Charges

Cancellation charges, deductions or retention amounts may vary depending on the tour, departure proximity, supplier commitments, permit or visa work, hotel or transport commitments, and other non-recoverable costs already incurred.

5. No-show / Late Arrival / Mid-tour Exit

No refund is normally payable for no-show cases, unused services, missed departures, partial usage, or a traveller leaving the tour after commencement for personal reasons.

6. Force Majeure / External Disruptions

In case of weather disruption, natural events, government restrictions, route closure, permit issues, airline or transport changes, civil disturbance, public safety concerns or other events beyond reasonable control, the Company may revise itineraries, reschedule services, retain non-recoverable costs or provide alternate handling as reasonably possible.

7. Refund Processing

Where a refund is approved, processing time depends on the nature of the booking, supplier recovery, payment channel, and internal verification. The Company will process approved refunds within a reasonable period after confirmation.

8. Payment Channel

Refunds, if approved, will normally be processed only through an official channel determined by the Company and only after verification of the original booking and payer details.