Support / Grievance

Support & Grievance

For customer support, booking clarification, service coordination or grievance communication, please use the official support channels below.

1. Support Contact

• Primary Phone: +91 97247 99636
• Email: [email protected]
• Website: www.yattralay.com

2. Support Scope

You may contact us for booking support, traveller coordination, document clarification, service-related assistance, cancellation communication, payment clarification, and post-booking issue reporting.

3. Grievance Handling

If a matter is not resolved through normal support communication, you may escalate it as a grievance through the same official support email with your name, booking details, contact number and complete issue summary.

4. Response Timeline

We aim to acknowledge support or grievance communication within a reasonable working period. Resolution time may vary depending on the booking stage, travel dates, vendor coordination or document review required.

5. Registered Office Reference

PLOT NO 9, SURVEY NO 605/1, NR. DR. MEHTA DISPENSERY, SARDHAR, RAJKOT, GUJARAT, INDIA - 360025.